Drone, part or accessory

Warranty Claim

For aircraft, remote controllers, chargers, generators, spreaders, parts and FJDynamics products bought from AGX. Fill in the form and attach photos of the fault and your tax invoice, and we lodge the claim with the manufacturer on your behalf.

Claiming on an Agras flight battery? Use the battery claim form instead. If an Agras crashed and you think a fault caused it, use the crash analysis form. If a drone with DJI Care Enterprise was damaged in an accident, call us on 1300 916 075 and we will help you start the Care claim.

Name *

Email *

Phone *

Tax invoice or receipt date *

Product *

Model or part name

Product serial number *

On the product label or in the DJI app. For a part fitted to a drone, the drone's.

Faulty part serial number *

Usually on a label on the part that failed. The same as the product serial number if the whole product is faulty, or “none” if the part has no serial number.

Case description *

Attachments

Up to 20 MB each. Big photos are made smaller before they are sent, so they upload faster on a slow connection.

Photos of the fault and the defective part *

Show the damage or the error on screen, and the part itself. Up to 6 files.

Warranty proof, tax invoice or freight proof *

A photo or PDF of the tax invoice or receipt. Add the freight docket if the item arrived damaged. Up to 4 files.

Photos of the serial number and any repair, before and after

The serial number label, plus before and after photos if a repair has already been done. Up to 6 files.

Video of the fault

A short clip of what the product is doing. MP4, MOV or WebM, up to 20 MB. Up to 2 files.

Or paste a link to the video

A video over 20 MB has to come as a link: Google Drive, iCloud, Dropbox or YouTube all work. Check that anyone with the link can open it.

Stuck, or a file will not upload? Email support@agxdrone.com.au or call 1300 916 075.

Not sure this is the right form, or stuck on a question? Email support@agxdrone.com.au and we will help you through it.