Warranty claim

Drone Crash Analysis

For an Agras bought from AGX that came down when you believe a fault caused it. DJI analyses the flight logs to work out why it crashed, and that analysis decides whether the warranty covers the damage. Fill in the form and we request the analysis for you.

Before you start

Upload the flight logs. On the remote controller, open the DJI Agras app and use Log Upload on the home screen (Troubleshooting on a T40 or T20P, System Status on a T30) to upload the logs from the flight that crashed. The app then shows a QR code for the upload: take a photo or screenshot of it for the form. Can't find it on yours? Call us and we will walk you through it.
Hold off on repairs and resets until then. The flight data DJI needs is stored in the aircraft and on the remote controller, so do not repair the aircraft, reset the remote controller or clear the DJI Agras app before the logs are uploaded.
Stop using the battery that was in it, as DJI's manuals say after a crash, and do not post or freight it until we have told you how. Flight batteries are dangerous goods, and one that has been in a crash needs particular care.

What the analysis decides

DJI only analyses a crash while the equipment is still under warranty, and only with the flight logs: without them the warranty does not cover the crash. If DJI finds a fault in the aircraft or battery caused it, the claim goes ahead under warranty. If the logs show something else, such as hitting an obstacle, strong wind or rain, or flying outside the instructions, the damage is not covered, and we can quote the repair instead.

Name *

Email *

Phone *

Which aircraft? *

Aircraft serial number *

On the aircraft's label or in the DJI Agras app.

Aircraft purchase or activation date *

Date of the crash *

Roughly what time? *

Near enough is fine: it is how the right flight is found in the logs.

Battery serial number *

From the label on the battery that was in the aircraft when it came down. If the label cannot be read, say so here.

What happened *

Attachments

Up to 20 MB each. Big photos are made smaller before they are sent, so they upload faster on a slow connection.

Photos of the aircraft *

Where it came down if it has not been moved: the front, back and both sides, close-ups of the damage, and the serial number plate. Up to 8 files.

Flight log QR code

A photo or screenshot of the QR code the DJI Agras app shows after Log Upload. Stuck? Leave it empty and we will help. Up to 3 files.

Tax invoice or receipt for the aircraft *

A photo or PDF of it. Up to 4 files.

Video of the crash

If somebody filmed it, or a walk around where it came down. MP4, MOV or WebM, up to 20 MB. Up to 2 files.

Or paste a link to the video

A video over 20 MB has to come as a link: Google Drive, iCloud, Dropbox or YouTube all work. Check that anyone with the link can open it.

Stuck, or a file will not upload? Email support@agxdrone.com.au or call 1300 916 075.

Not sure this is the right form, or stuck uploading the logs? Email support@agxdrone.com.au or call 1300 916 075 and we will help you through it.