Returns & Warranty

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These consumer guarantees apply automatically to everything we sell and sit alongside, not instead of, any manufacturer warranty. Nothing in this policy limits them.

Manufacturer warranty, handled by AGX

As an authorised DJI and FJ Dynamics dealer, all warranty claims for equipment purchased from us are handled through AGX. DJI agricultural drones, enterprise aircraft and accessories carry DJI's Australian manufacturer warranty; FJ Dynamics autosteering, implement control and positioning products carry the FJ Dynamics warranty. Because every unit we sell is authorised Australian stock, the serial number is registered to a local sale, which keeps your warranty and your insurance valid. Grey imports bought elsewhere have no Australian warranty; we cannot lodge claims for them.

How to make a warranty claim

1. 1

   Lodge the claim online

   Start at our warranty claims page: there is one form for Agras flight batteries, one for an Agras that crashed, where DJI analyses the flight log to decide whether the warranty applies, and one for everything else. Have your tax invoice or receipt, the serial number (and the faulty part's own, for a part) and photos of the fault ready, plus a short video for a battery, or for a crash the QR code the DJI Agras app shows when it uploads the flight logs. You get a receipt with a case number as soon as the claim is in. Prefer to talk it through first? Phone 1300 916 075.

2. 2

   We assess and lodge the claim

   A technician goes through the claim and the files you sent. As an authorised dealer we lodge the claim with DJI or FJ Dynamics on your behalf and manage it through to the outcome, so you never have to deal with the manufacturer directly. Each update is posted against your case number, and you can check on the claim whenever you like.

3. 3

   Send or bring the item in

   We will tell you whether to post the part, book freight, or bring the aircraft to our Horsham VIC or Manjimup WA workshop. Do not ship flight batteries without talking to us first; they are dangerous goods.

4. 4

   Repair, replacement or refund

   Approved claims are resolved with genuine parts, by repair or replacement, or with a refund where that is the remedy. The outcome and each step towards it are posted against your case number.

30-day change-of-mind returns

Ordered the wrong part? We accept change-of-mind returns on spare parts and accessories within 30 days of delivery, provided the item is unopened, unused, and in its original packaging with proof of purchase. Refunds go back to your original payment method once the item arrives and is checked, less the original shipping charge. Return postage is at your cost; we recommend a tracked service.

Change-of-mind returns are not available on special-order and indent items brought in specifically for you, on lithium flight batteries, or on opened software licences and training products. This does not affect your Australian Consumer Law rights if an item is faulty, not as described, or damaged in transit: contact us and we will make it right regardless of how it was ordered.